Live / Mobile
kirka11 is straightforward about the data tied to your account: what we collect, how we use it, and the choices you have over it. Access to this platform depends on your local law and eligible regions, and this policy applies wherever that access is permitted.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the credentials used to access your account. When you connect a payment method such as bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier needed to process that activity, not the full wallet credentials themselves. We also collect device and session data: the browser or app environment you use, your IP address, and which pages you load. This helps us keep your session consistent across devices, which matters if you switch between your phone and a browser mid-session. We do not sell your personal information to third parties. We share data only where it is required to process a transaction, verify your account, or comply with a legal obligation in the relevant jurisdiction. Retention periods depend on the nature of the data and applicable law in your region. Where local law requires us to hold records longer, we do. Where it allows earlier deletion, you can request that through our support route. All use of this platform is subject to your local law and eligibility rules.
When bKash is your active payment method, we retain the transaction reference and timestamp. We do not store the full wallet PIN or transfer credentials — only what is needed to reconcile your account record.
Nagad activity tied to your account is logged as a transaction reference against your account ID. This record supports withdrawal matching and account continuity when you return from a different device.
Rocket transactions are recorded at the account level in the same way. If a discrepancy appears in your wallet history, the transaction reference on file is what we use to investigate.
This policy applies to data collected through kirka11 — through account registration, session activity, and any payment interaction you initiate on this platform. It does not extend to third-party services you reach from here, and it does not override the terms of your mobile wallet provider. Understanding where our responsibility starts and stops helps you know who to contact when a question arises.
Login credentials, device fingerprint, and session tokens used to maintain your account state across devices fall inside this policy. We use this data only to keep your account secure and your session intact.
Payment references generated through bKash, Nagad, or Rocket when you transact on this platform are covered here. The policies of those wallet providers govern their own data handling independently.
How you navigate the lobby, which sections you open, and how long you stay on a page are tracked at an aggregate level to improve the platform. This data is not linked to your identity for advertising purposes.
Any external site, wallet app, or game studio whose link takes you outside kirka11 operates under its own privacy terms. We are not responsible for data practices on pages we do not operate.
You have practical options over the data we hold on your account. The most direct starting point is the account settings page, where you can review the personal details on file and correct anything that is out of date — your name, contact number, or linked email. If you believe a transaction record tied to your bKash or Nagad wallet is incorrect, you can raise that through our support channel and we will check the transaction reference on file. You can also ask what data we hold on you, and we will respond through the same support route. Requests to delete account data are assessed against our legal retention obligations in your region — we cannot always delete immediately, but we will tell you exactly what we can and cannot action and why. All requests are handled in the order received, and we aim to acknowledge each one through the channel you used to send it.
Open the account settings page to see the personal details, device history, and contact information currently linked to your account. No additional verification step is needed to view what is already on file.
If your contact number or email is wrong, update it directly from account settings. Changes take effect immediately and apply to all future communications from us.
Send a message through our support route with the subject line referencing your account ID. We will confirm what data we hold and on what basis, using the same channel you contacted us from.
Deletion requests are assessed against jurisdiction-specific retention rules. We will tell you what can be removed now, what must be held, and for how long — no vague answers.
If this policy raises a question you cannot resolve through your account settings, our support team is the right next step. Use the route that works on your device — all three channels below connect to the same team. When you contact us about a privacy matter, include your account ID so we can locate your record without asking follow-up questions. Response time depends on queue volume; we do not publish a fixed SLA, but we work through requests in the order they arrive.
Open the chat widget from any page on kirka11. State that your query is about the privacy policy and include your account ID in the first message so the team can pull your record immediately.
Send your privacy question to the support email address listed in the Help section of your account. Email is suited for detailed requests such as data access or correction submissions.
The Help section inside your account lists published answers to common privacy questions. Check there first — many data access and correction steps can be completed without contacting the team directly.
We use cookies and similar session tools to keep you logged in across pages and to remember your device when you return. You can adjust cookie preferences through your browser settings, but disabling session cookies will interrupt your account state and may require you to log in again each visit. Account security relies on the credentials you set — we do not have visibility into your wallet PIN and we never ask for it. Retention periods are set by the type of data: session logs are cleared on a rolling basis, transaction references are held for as long as required by applicable law in your region, and account profile data is retained while your account is active. When this policy changes, we update the version date at the top of this page. Continued use of the platform after a policy update indicates acceptance of the revised terms, so we recommend checking back if you are returning after a long absence.
Session and preference cookies keep your lobby state intact when you move between pages. Adjust them in your browser settings; note that blocking all cookies will affect how your account loads on return visits.
We hold your hashed login credentials and device session tokens. Your bKash, Nagad, or Rocket wallet PIN is never requested or stored by us — wallet authentication stays entirely within your wallet provider.
Transaction references are held as long as local law requires. Session data rolls off automatically. If you close your account, we retain only what we are legally obligated to keep and delete the rest on a documented schedule.
Check the version date at the top of this page. If a material change affects how we use your data, we will notify you through the contact method on file before the change takes effect.
These are the questions we hear most often about data, account records, and your rights under this policy. If your question is not covered here, the support routes listed above are the fastest way to get a direct answer.
We collect the details you enter during registration — name, contact number, and email — plus device and session data from each login. When you connect bKash, Nagad, or Rocket, we record the transaction reference tied to each activity, not your full wallet credentials.
Yes. Open the account settings page to review the personal details and contact information on file. For a fuller picture of session or transaction data, send a request through the support email listed in the Help section, and include your account ID.
Go to account settings and update your contact number, email, or name directly. Changes apply immediately. If a field is locked and you cannot edit it yourself, contact support with your account ID and the correct information you want on file.
We share data only where necessary to process a transaction, verify your account, or meet a legal obligation in the relevant jurisdiction. We do not sell your personal information. Wallet providers like bKash and Nagad operate under their own separate privacy terms.
Transaction references tied to bKash, Nagad, or Rocket activity are held for as long as applicable law in your region requires. Session logs are cleared on a rolling basis. If you close your account, we remove what we are not legally required to retain.
The version date at the top of this page is updated whenever the policy changes. For material changes that affect how your data is used, we will contact you through the email or contact method on your account before the change takes effect.